What our Customers say...


Nick Shank was awesome! We had a lot of trouble getting the job done until we got Nick on the job. He was very professional and kept us well informed. Nick got the job done in a very timely manner. I recommend Nick Shank 100%.

Wonderful liaison between insurance and client. They are extremely knowledgeable and responsive to any needs. A smooth process is a big deal and they deliver!

We are so thankful this SERVPRO crew was able to take care of our home in St. Joe Beach after damage from Hurricane Michael. Matt was great at coordinating the work, and Joey kept me informed every step of the way. Cheryl takes care of all the admin efficiently and kindly. We highly recommend them!

With all the rain in our area, there is sure to be some flooding. Although your homeowner policy does not cover flooding from rain, you can still call on the guys that we trust to take care of our customers. SERVPRO of Jackson and DeKalb counties is the team to call!

Working in the insurance industry for 25 years, SERVPRO has always been the "go to" professionals for insurance claims, whether it is for fire or water damage restoration. Give them a call. Their response time is great!

Thank you for your professional service.

The staff of SERVPRO whom I dealt with were knowledgeable, caring, and truthful. I was told exactly what to expect, along with an explanation, and I appreciated the honesty. Don't Change! I will not hesitate to recommend SERVPRO.

SERVPRO of Jackson and DeKalb Counties was referred to us by our agent. We couldn't be happier with the work performed, and with our agent for referring them. Great job! Would recommend to anyone. 

What a wonderful staff you have. We had a small fire on Thanksgiving day, and the guys from SERVPRO of Jackson and DeKalb Counties responded immediately. 

Thank you so much for taking time away from your families on this special day to take care of us!

We had a huge mold problem in several units at a property that we manage. Without any hesitation, and with the utmost professionalism, Matt and his team got us back on our feet in no time. 

I highly recommend SERVPRO of Jackson and DeKalb Counties for any size job!

We had a huge mold problem in several units at a property that we manage. Without any hesitation, and with the utmost professionalism, Matt and his team got us back on our feet in no time. 

I highly recommend SERVPRO of Jackson and DeKalb Counties for any size job!

Our project chief, Charles Head, was amazing. He was meticulous, hard-working, grateful and kind, and he was completely trustworthy. We could not have been more pleased with him and his crew. I do not have one complaint with these men! Not one! If they were local, I would be recommending them to anyone I knew that needed these services. And, there was another man working with Charles from Alabama and I hate that I have forgotten his name. But, please look up who was with Charles on that trip! That man was quiet and have several kids, and such a hard worker! From the moment they arrived to the moment they left each night, they did a great job. I have no idea how they kept up their pace. But, I am thankful for all the work they put in for the sake of my parents.

I know that it took a lot for these men to be away from home for so long. And, I know that bosses usually only hear the not perfect reports. But, I want you to know that you have a wonderful team that represented your company so very well. The process of recovering is hard enough after such an event. It is physically taxing, but also very emotional. So it is important to me that you know that they made both of those burdens lighter! Their work was what they were hired for and they deserve high marks for a job well done. But, their attitudes are really what makes them stand out.

Thank you for the excellent work. And, thank you from the bottom of our hearts for sending these nice men to help!

I would like to send my compliments to the team that came to Houston after Hurricane Harvey hit.  My parents in Spring, Texas, had 5.5 feet of water in their home from Harvey. They had used SERVPRO in a previous flood, so they called SERVPRO immediately. The team, Matt Pozak and his partner, Jake, were sent to us. Not knowing this team from out of state, we were initially anxious to not be working with a local team. However, they immediately set our minds at ease!  They were tremendous at getting everything covered. They were compassionate towards my parents, and also were thorough, responsive, pleasant and personable. These were all characteristics that set the tone for a wonderful remediation experience. They even somehow got our job started earlier than originally quoted. This was an incredible relief to all of us! Looking back now, I am so thankful that we had this team instead of any other team, local or out of state!!

We had a sudden leak on Thursday evening. Jake came by within an hour and assessed the damage. By early Friday morning the crew was at our door, pulled up all the damaged flooring & dried everything out quick & efficient. Would use again, definitely recommend. ROLL TIDE!

Thanks to Jake Harris and the crew at Jackson/ Dekalb SERVPRO our experience of having a water pipe to burst was made very easy. The guys knew exactly what to say to help us in this hard time. I would recommend this company to anyone who ever needed help drying out their home.

Great service and kind people! Will call them anytime I have an issue and need cleanup!

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I use SERVPRO because they are friendly, dependable and professional. Their office staff promptly return calls and set up for immediate cleaning. They always treat my home as if it was their own. I wouldn't use anybody else!

SERVPRO can be counted on to be there when the "unexpected" happens. And, you can always trust they will exceed your expectations. We appreciate the new owners and all they have done for our community and surrounding areas. Thanks.

They are efficient and easy to work with. We have used this company for almost 4 years. They take great care to make sure everything is done to our needs and I wouldn't use anyone else in town.

SERVPRO was an answer to my prayers! I am beyond thankful for the amazing job they did in my basement! I could not ask for better results and the crew was so wonderful & professional. I HIGHLY recommend this company! God bless these folks!!!

In-laws hot water heater busted flooded home server done a great job good dependable company. Thank u

SERVPRO did the repairs to my neighbors house and he was very pleased with their quality of work. They had his roof tarped in the night of the storm and had the roof repaired in no time.

We had a large water damage on or building that is over 5000 square feet. The guys arrived less than an hour after we called them and immediately took over. When we came in the next morning, we couldn't have been more impressed by how clean everything was, and the amount of equipment they had helping us to dry everything out. I can't say enough about their fast, professional response and the ability to get the job done!

We were on vacation when we got the call from our neighbor that our home was on fire. We had used SERVPRO of Jackson and Dekalb Counties in the past for a water damage, and they were the first company that came to mind when we learned we had a fire. From start to finish, SERVPRO treated us like family and made the whole process so much easier to cope with. I couldn't be happier with the final results!

We had a water damage at our home a few years ago. We thought we got all of the water up, but years later, we both began feeling sick. We called SERVPRO up to come and provide a mold inspection. Sure enough, we had mold. SERVPRO not only cleaned the mold, but communicated with us throughout the entire process giving us peace of mind. Great job guys!!

Great job on the cleanup! We had sewage back up in our home. The site and smell were unbearable. The guys at SERVPRO should be blessed many times over for the work they do. Our house was like new again and I couldn't be happier with their services.

We had a grease fire on the week before Christmas. The whole house was damaged by smoke, leaving us to scramble to try and find where the family was going to spend Christmas. We called SERVPRO and not only did they begin work that day, they worked through the weekend in order to get us back in our home by Christmas Eve. We were able to celebrate Christmas with our family at our home, and it was cleaner than ever!

Our hot water heater busted spilling water throughout our entire living space. I couldn't believe water could cause that much damage and was at a complete loss as to what to do. Our insurance company told us to call SERVPRO and they were onsite within an hour. The project took about 3 days, but they truly did make it like it never even happened!

SERVPRO could not have been any more professional in my home. They called me each day to update me on how everything was going, made sure my insurance agent knew what was going on, and truly did leave everything, "Like it never even happened.®" I would highly recommend to all my friends and family.

David was very informative every step of the way. We have had several projects done on our home, but I have to say, that David and the SERVPRO crew were by far the most professional, and courteous to our home and belongings. Keep up the great work!

What an awesome job SERVPRO did while remodeling my home after my recent mold damage. I knew that these were the guys to turn to for mold, but I had no idea they were licensed to remodel my home. Such a great experience to have one company that can handle the whole job!

I hired SERVPRO to clean my HVAC ductwork after seeing their ad on Facebook. I have seen other ads for less money, but when those companies came out to provide an estimate, it was substantially higher, almost like a bait and switch. SERVPRO's over the phone estimate was on spot with the final bill and I couldn't be happier with the results.

Had it not been for Matt, a whole string of things would not have happened. Mr. Logan stated that he will be sending business to SERVPRO because Matt went that extra mile and helped him when he needed it most. He was able to close on the house in the time he wanted and is very grateful for the assistance.

She wanted to call and say how pleased she was with our services. She said that Billy and Jim did a great job on her reinstall. She complimented every team member that responded to her call. She said that she was so happy that we came and she had never experienced a time that she would need our services. She stated that now when she see's the commercial with the "LITTLE GREEN TRUCKS" she will know exactly what is going on and that a great team is coming to help someone.

The teams that responded to her call were above and beyond wonderful, professional, courteous and friendly and the fact that they were young men was especially impressive to her. She said "You just don't see that much anymore". She has a son and 3 daughters and said that she hoped that they would give that kind of attention and kindness to persons that they may help. It was not the first time she had a water occurrence but that this company and the teams we have were the Best!

First of all I want to say thank you for the great job that you guys did at our building with the clean up from the water leak Wednesday. It is great to have a partner that comes in and knows what is expected and delivers. We really appreciate all of the efforts from the entire SERVPRO crew that is working with us here at the Operations Center.

As much as one can say "It's been a pleasure" under such circumstances, it indeed has been both a fortuitous and pleasurable experience to meet such a kind, dedicated, honest, and hard working team. Thank you SERVPRO!

SERVPRO's communication and explanations were excellent. They acted super fast and extremely well to my disastrous situation. They took care of removing personal items with caution care, and expertise. They had a great attitude, were very helpful, and definitely knew what they were doing.

Wonderful staff that does a great job. Love all of the great work they have done for our company and through out the community. The new owners have really stepped up and pushed this company to be the best!

SERVPRO was an answer to my prayers! I am beyond thankful for the amazing job they did in my basement! I could not ask for better results and the crew was so wonderful & professional. I HIGHLY recommend this company! God bless these folks!!!

I was incredibly stressed when I came home to find water throughout house. SERVPRO not only dried out my house to make sure there wasn't any mold, but they also buit everything back better than before the water damage happened. Great job!

Mold is a scary thing. SERVPRO came out to my house and waked me through the process from start to finish. I was much more at ease knowing that an experienced and knowledgeable company was handling my damage. 

I didn't even know we had a SERVPRO close to me. I was so happy when I called my agent and he recomended I call SERVPRO as I was famiiar with their commercials. Great to be able to work with a reputable company in such a small town. 

My adjuster told me to call SERVPRO. They did a great job explaining everything to me. I was really pleased with their work. 

SERVPRO truly made it like it never even happened! They cleaned my house and my things, cleaned my laundry, and rebuilt all the damaged rooms. Great to only have to deal with one company for a project like mine!

Dear Matt and Team,

I know your work is business as usual, for flood recovery, but we know it is surely hard on y'all to be away from home and dealing with such stressful people and situations. So we just wanted to acknowledge the human kindness that is behind your hearts of dedication. We very much appreciate your availability, expertise, and professionalism throughout our ordeal. You've  all gone well beyond the extra mile. Please share this note. We LOVE SERVPRO, 

Sincerely, Linda and Louis Cart