Recent General Posts

Did you know? Reconstruction Edition

9/1/2023 (Permalink)

Did you know SERVPRO® of Jackson and Dekalb Counties provides reconstruction services?

SERVPRO® of Jackson & Dekalb Counties is Here to Help with your reconstruction needs.

If you have recently experienced a disaster in your home or business, you know how stressful it can be to deal with the aftermath. That's why it's important to have a reliable and efficient reconstruction team to help you get back on your feet. At SERVPRO®, we take pride in our skilled and experienced reconstruction team that can handle any disaster, big or small.

Our team consists of certified professionals who are trained in the latest techniques and technologies for restoration and reconstruction. We understand the urgency of the situation and work quickly to assess the damage and develop a plan of action. Our goal is to restore your property to its pre-disaster condition as soon as possible.

Here to help when disaster strikes.

Whether you have experienced fire damage, water damage, storm damage, or any other type of disaster, our reconstruction team has the expertise to handle the job. We use the latest equipment and techniques to ensure that your property is restored to its original condition. Plus, we work closely with your insurance company to make sure that your claim is handled smoothly and efficiently.

At SERVPRO®, we take pride in our dedication to customer satisfaction. Our reconstruction team is available 24/7 to respond to your emergency needs. Contact us today to learn more about our services and how we can help you get back on your feet after a disaster.

Fire or Flood Damage? We've Got the Answer in the Bag!

8/1/2023 (Permalink)

Fire or Flood Damage? We've Got the Answer in the Bag!

At SERVPRO® of Jackson and Dekalb Counties, we understand that disasters can happen at any time and the aftermath can leave you feeling overwhelmed and unsure of what to do next. That’s where we come in! If you need fire or flood restoration, we’ve got the answer in the bag!

Our team of expert technicians have years of experience in fire and flood restoration. We use the latest technology and techniques to ensure that your property is restored to preloss condition. We understand that every disaster is unique and we work with you to create a customized restoration plan that fits your needs and budget.

We are dedicated to providing top-notch customer service and ensuring that you are satisfied with our work. Our goal is to make the restoration process as stress-free as possible for you, so you can get back to your lives as quickly as possible.

Please don’t hesitate to contact us if you need fire or flood restoration services. We are available 24/7 to answer any questions and provide immediate assistance.

Did you know? Pew Cleaning Edition

4/5/2023 (Permalink)

SERVPRO of Jackson and DeKalb Counties offers pew cleaning services.

A service you might not consider

Did you know that SERVPRO of Jackson and DeKalb Counties, a leading provider of cleaning and restoration services, also offers pew cleaning for churches and religious organizations? With years of experience in the cleaning industry, SERVPRO understand the importance of maintaining a clean and welcoming environment for congregations.

Overtime, a lot can build up, even with regular cleaning

Pews can accumulate dirt, dust, and germs over time, making them not only unsightly, but also potentially harmful to those who use them. With SERVPRO's pew cleaning service, churches can ensure that their pews are thoroughly cleaned and sanitized, making them safe and comfortable for all who use them.

SERVPRO uses state-of-the-art equipment and environmentally friendly cleaning products to deep clean pews and remove any stains or odors. The company's trained professionals take great care to ensure that the cleaning process is tailored to each institution's unique needs and schedule.

We're here for all of your needs

In addition to pew cleaning, SERVPRO also offers a range of other cleaning and restoration services, including carpet cleaning, air duct cleaning, and water damage restoration. By prioritizing cleanliness and hygiene, religious organizations can create a welcoming and safe environment for their congregations and with SERVPRO of Jackson and DeKalb, churches can trust that their cleaning needs are in good hands.

We're Hiring!

2/7/2023 (Permalink)

Now Hiring Poster for Production Technicians

We are HIRING! We have open positions for Production Technicians that offers competitive pay, great benefits, paid vacations, and great potential for a career path. Send your resume to

If you are a team player, are skilled, and are interested in taking ownership of your job responsibilities and future, SERVPRO of Chattooga, Dade, and West Walker Counties may be the right career choice for you. You have unique skills, passions and experiences, and we believe you can bring them all to SERVPRO for a rich, rewarding job opportunity that could surprise you with its potential. Just imagine the excitement and satisfaction of what you can do, who you could serve, and the difference you can make with the resources of SERVPRO behind you. SERVPRO would love to have you join our team!

• Primary Role: Perform services as assigned, following SERVPRO production guidelines. Communicate with the customer to make sure that all needs are met. Support crew chief and other production personnel as needed. Clean and maintain vehicles, equipment, warehouse and office areas as needed.

• Results Expected: Production processes are performed according to guidelines and work orders. Communications to crew chief and customer are timely. Jobs are completed at or beyond customer expectations. Vehicles, equipment, and facilities remain clean, orderly, and working properly.

• We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

If you would like to apply to any of the open positions, please send your resume to


FREE vehicle sanitization for first responders in our areas!

12/8/2020 (Permalink)

SERVPRO technician in a hazmat suit with a fogger on his back, SERVPRO logo over the photo

Did you know that we offer free sanitization services? If you’re a fireman/firewoman or apart of the police department give us a call to get your car, truck, or emergency vehicle sanitized.

Our vision is to bring value and to be perceived as the most ethical, consistent, customer-focused restoration company in our territory. With that being said especially during this pandemic we’ve been focused on giving back every time we can. Contact us at 256-259-4333 if you’d like to take advantage of this limited offer.

Did you know that Certified: SERVPRO Cleaned is a defensive cleaning program that goes beyond janitorial or carpet cleaning, it’s a higher standard of clean? This is proactive viral pathogen cleaning that helps ensure the cleanliness of the restaurants, businesses and public spaces in the communities we all call home. Our SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills - always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. 



11/7/2018 (Permalink)

There are so many benefits to making your home energy efficient. Most importantly, reducing the negative impact your home can have on the environment benefits everyone on the planet! If everyone makes an effort to change one thing with their home, the positive impact would be incredible. Also, the long-term cost savings benefits your bank account as well!
So what does it mean to be energy-efficient?

It is certainly a “buzz-phrase” but being energy efficient simply means reducing unnecessary energy consumption. This is important because our society increasingly relies on gadgets daily. Cell phones, tablets, computers, smart televisions, streaming media players - they all consume energy! These items are etched into our lives and it will take effort to make changes. So let’s start small with these tips.

Switch to fluorescent light bulbs. Yes, they cost a little more upfront, but their lifespan can reach 12 years and they use so much less energy. It’s an easy quick fix.

Use warm water to clean (instead of hot). The cost of heating the water those few additional degrees far outweighs the cleaning difference. Wash on warm and only with full loads in the dishwasher or washing machine.

Plant trees. This is a more long-term investment, but the benefits are plentiful. Shading your home decreases summer cooling bills immensely. Oh and trees help us breathe. That’s kind of a big deal!

Purchase energy efficient appliances. Also, an easy fix. When you look for your new oven, microwave, washing machine or dryer, check for the energy efficient seal. It means it has been designed to meet the standards of reducing energy consumption!

Lastly, unplug unused devices. Even “standby” uses energy, so when you aren’t using your coffeemaker or toaster or charging your phone - unplug it!

These are just a few of the simple tips we can all use to keep our planet healthy and save a few dollars in the process!

Continuing Education

1/16/2018 (Permalink)

Our most recent CE Class

Continuing Education (CE) is one of SERVPRO’s favorite methods for meeting our insurance clients. It is our means of educating the insurance and real estate industries to provide them with their insurance credits. Our CE program promotes a good relationship with our local insurance community ensuring they stay certified in their field.

Our CE courses must be held in a facility that complies with the Americans with Disabilities Act (ADA). The room must be large enough to accommodate students with comfortable chairs and writing surfaces for each individual. We will not use homes, vehicles, public transportation, or any uncomfortable classroom setting.

When classes are over, we collect the class roster and attendance sheets, organize folders of required paperwork, and send them to be processed. Our franchise cannot make and distribute Certificates of Completion due to legal guidelines. Certificates of Completion will be generated by our corporate CE team. For attendees ineligible for a Certificate of Completion (explanation will be provided), a Certificate of Attendance will be provided from our CE team.

Removing Dog Smell for Summer

7/5/2017 (Permalink)

Man's best friend wants to go outside!

Removing That Dog Smell from your Home

            Summer weather is here and it is finally time to let the dog outside! For many of us living in Northeast Alabama, our dogs are part of the family. Whether Fido is our hunting, walking, or riding buddy, we love that dog with all of our hearts. Sadly there is no amount of pure love that can make up for a bad smell, and having our four legged pal inside for the colder winter months might stir up some smells. Even though the door is open and Fido is out of the house, the smell seems to hang around! With family coming around for the occasional Summer Shindig, we are here to offer some tips on keeping your house smelling clean!

Clean any surface/furniture the dog touches

            A handheld vacuum can work wonders for removing pet hair (and resulting odors) from couches, chairs, and any such like your canine compadre comes into contact with. With a little plug and switch, you can make sure that the family home smells a lot less like the family dog. Be sure to remove cushions and pillows to:

1)      Be able to get otherwise forgotten areas under the cushions

2)      Vacuum and clean the pillows and cushions individually (for a more thorough clean)

Although this task may seem ineffective in theory, it could just prove to be the difference in whether or not your in-laws approve of your housekeeping.

            If your cleaning requires more than you can do, bring your furniture or rugs by your local SERVPRO of Jackson and Dekalb Counties! We will help you get your summer started off fresh!

Get your home Summer ready!

6/12/2017 (Permalink)

It's common for many people to spend more time at home during the summer season as they entertain and bond with the family. Unfortunately, the space can have a lack of functionality and appeal if it's not updated. If you want to transition your home from spring to summer, there are a few important tips to follow.

Add Blackout Curtains

Hang blackout curtains to prevent the heat from transferring into your home which creates a cooler interior setting. The curtains can help to keep your energy costs low and can prevent your HVAC system from working too hard. You can also apply tint to the windows to block harmful UV rays.

Hire Professional Cleaners

Feel proud to show off the quality of your home by hiring professional cleaners who can perform seasonal cleaning that includes wiping down the baseboards or the blades on overhead fans. The cleaners can also deep clean the carpets or remove water residue in the showers for regular home maintenance that will create a comfortable setting to spend time in during the season. You can also hire a professional from a company like SERVPRO of Jackson and DeKalb Counties to restore water damage from leaks that developed earlier in the year.

Prepare the Pool

If you have your own pool, you can prepare it for summer use by adding new chemicals and shocking the water to keep it clean. Skim the water for leaves or debris, and scrub the walls of the pool with a brush to remove algae that have developed. You'll also want to vacuum the floor of the pool to remove dirt or grime that is present. Don't forget to check the pool pump to ensure that water is flowing through it. Use a hydrochloric acid mix if the salt chlorinator is covered in white-scale.

Plant Annuals

Brighten up your home by planting annuals that will create a cozy and beautiful setting. Place the plants in areas where there's direct sunlight or use impatiens that can thrive in areas of shade. Place a few lanterns outside that can hold lit candles when you're planning on spending time outdoors in the summer evenings.

Replace the Air Filter

Replace the air filter on your HVAC system to ensure that it operates better during the summer months and to reduce your energy usage on the property. You can also hire a professional to inspect the appliance and perform any repairs that are needed, which will increase its lifespan.

Air Quality

5/13/2016 (Permalink)

Here are some things to consider from the American Lung Association about air quality in your home:

  • Is anyone smoking indoors? No one should smoke indoors.
  • Can you see or smell mold or mildew? 
  • Is the humidity regularly above 50 percent?
  • Are there leaks or standing water anywhere—kitchen, basement, attic?
  • Are all fuel-burning appliances (gas stoves, water heaters, fireplaces) fully vented to the outdoors?
  • Is there an attached garage or basement where cars, lawnmowers or motorcycles are stored?
  • Are household chemicals, paints or solvents stored indoors or in an attached garage or basement?
  • Have you recently remodeled or added new furniture, carpeting or painted?
  • Do you use odor-masking chemicals or "air-freshening" devices?
  • Has kitchen or food garbage been covered and removed?
  • Have you used pesticides recently?
  • If you have an ongoing air quality issue, call SERVPRO of Jackson and DeKalb Counties for further consultation. We have a staff of professionals, certified in all aspects of deodorization and microbial remediation.

    Professional Restoration for Water, Fire, and Mold

    4/6/2016 (Permalink)

    According to the IICRC (Institute of Inspection Cleaning and Restoration Certification) there are a couple of reasons to choose a professional over doing it your self. Below are a few reasons:

    • The process of fire and water restoration is very involved when it is performed properly.
    • With quick reaction time and the appropriate skill set, a technician can help to prevent further damage and repair that which has already been done
    • The process and equipment used during fire and water restoration will vary from case to case, since different materials require their own unique care
    • For fire damage, general cleaning is done to remove ash and soot from ceiling to floor
    • The quick remediation of the problem is important for more than repairs, it is also a health consideration
    • Choose a company for fire and water restoration with the appropriate licenses and proof that they have the proper insurance.
    • Whether the work to be done is in a commercial or residential location, technicians with experience and certification should perform the damage recovery.


    3/29/2016 (Permalink)

    Imagine you come home for lunch on a Wednesday afternoon and you walk into your living room covered with 8 inches of water.

    What do you do?

    Who do you call?

    Do you call your family friend local contractor or Water Restoration Company?

    What is the difference?

    There are many differences between contractors and Water Restoration Companies. Here are a few:

    • A contractor’s job is to replace everything that is affected. This will include all flooring, walls, cabinets and even furniture. SERVPRO is certified in drying water damage to industry standards. We will not remove materials unless it is necessary. This prevents further interruption to your daily life.
    • A contractor will have to replace all of the materials they took out of your home. This can take weeks waiting for material decisions, insurance approval, shipping, and installation time. SERVPRO’s average drying time is only 3 days. We have crews available 24/7/356 and someone to monitor your job daily.
    • Replacing flooring, drywall, and all of your furniture is expensive. Restoring your home is a lot less expensive than replacing everything in your home.

    When you call SERVPRO of Jackson and DeKalb Counties you can expect a First Responder on site within an hour and your home to be restored quickly by certified, professional technicians. With offices in Scottsboro and Fort Payne, we are centrally located to respond to your needs. 

    Alabama Franchise of the Year-2013

    5/17/2014 (Permalink)

    SERVPRO of Jackson and DeKalb Counties has been named SERVPRO’s Alabama Franchise of the Year. The local SERVPRO earned the award by outperforming 38 other SERVPRO locations in Alabama.

    Local owners Matt and Samantha Peterson accepted the award at a recent meeting of Alabama and Mississippi SERVPRO owners.

    “It is extremely gratifying and humbling to win this award in only our second year of owning the Jackson and DeKalb County franchise,” Matt said. “It is truly a tribute to our team and everyone’s sense of doing the right things the right way for our customers.”

    To win the award, SERVPRO of Jackson and DeKalb Counties recorded peak performance in the criteria of customer satisfaction surveys, job volume growth, emergency response times for water damage and fire damage, financial management and efficiency and adherence to Server’s business systems.

    “Every day, our team lives by vision, experience, training, expertise and a passion for our customers,” Matt said. “Our SERVPRO Franchise of the Year award is not a destination for us. It’s just validation that we are on the right path.”

    In 2013, SERVPRO of Jackson and DeKalb Counties recorded the second most successful year ever in the local franchise’s 14-year history.

    All staff members are certified by the Institute of Inspection Cleaning and Restoration Certification, the only nationally recognized organization for cleaning and restoration.

    With offices in Scottsboro and Fort Payne, SERVPRO of Jackson and DeKalb Counties also serves customers in Cherokee County, plus Marion County in Tennessee.

    SERVPRO services include:

    ·        Water, fire and smoke damage restoration (24/7 emegency services)

    ·        Carpet and upholstery cleaning

    ·        Mold mitigation and remediation

    ·        Deodorization services

    ·        Post-construction clean-up

    ·        Inventory and move-out services

    ·        Biohazard & crime scene clean-up

    ·        Emergency Response Profiles (ERP)

    To contact SERVPRO of Jackson and DeKalb Counties, call 256-259-4333 (Scottsboro), 256-845-4402 (Fort Payne) or toll free at 866-747-7378.

    Find SERVPRO on Facebook and Twitter and on the web at

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    Founded in 1967, SERVPRO’s franchise system is a national leader and provider of fire, water, mold and other specialty cleanup and restoration services. SERVPRO’s certified professional services network of more than 1,500 franchises responds to property damage emergencies ranging from multi-million dollar disasters affecting entire communities to those suffered by individual businesses and homes. Providing coverage in 48 states, SERVPRO has established relationships with major insurance companies and commercial clients, as well as individual homeowners.