Recent Posts

Did you know? Mold Edition

3/9/2023 (Permalink)

A collage with three images; SERVPRO orange logo, mold growth in a customer's home, and our team suited up to fight it We take mold very seriously to ensure the safety and well-being of your family.
Did you know that mold can cause serious health problems if left untreated in your home? At SERVPRO, we take mold restoration seriously to ensure the safety and well-being of your family. Our expert technicians use the latest technology and techniques to effectively remove mold and prevent future growth.

Don't wait until it's too late, trust SERVPRO for all your mold restoration needs. 

SERVPRO of Jackson and DeKalb Counties is a trusted provider of water and mold damage restoration services in Fort Payne, Scottsboro, and the surrounding areas. With years of experience, our team has the expertise and equipment necessary to handle any size disaster. We understand that dealing with water or mold damage can be stressful, which is why we are committed to providing fast and efficient service to get your property back to its pre-damage condition. If you're in need of water or mold damage restoration services, look no further than SERVPRO of Jackson and DeKalb Counties.

March is Women's History Month!

3/1/2023 (Permalink)

Women's History Month Digital Flyer March is Women's History Month!

March is Women's History Month

Join us in celebrating the pioneers of our past and our futures by:

  • Head to our Facebook page and comment an inspirational woman from history or from your life now!
  • Check out our newly promoted Production Manager Dani Snyder
  • Learn about female innovators throughout history
  • Share Women's History Month quotes (you can keep an eye out on our social media for more of these!)
  • Volunteer with a nonprofit that empowers women and girls!
  • and so many more!

SERVPRO of Jackson and Dekalb isn't just a cleaning, restoration, and construction company. SERVPRO of Jackson and Dekalb is an independently owned and operated franchise that supports women leadership, empowers women to chart their own path, and cares about gender equality.

We're Hiring!

2/7/2023 (Permalink)

Now Hiring Poster Now Hiring Poster for Production Technicians

We are HIRING! We have open positions for Production Technicians that offers competitive pay, great benefits, paid vacations, and great potential for a career path. Send your resume to

If you are a team player, are skilled, and are interested in taking ownership of your job responsibilities and future, SERVPRO of Chattooga, Dade, and West Walker Counties may be the right career choice for you. You have unique skills, passions and experiences, and we believe you can bring them all to SERVPRO for a rich, rewarding job opportunity that could surprise you with its potential. Just imagine the excitement and satisfaction of what you can do, who you could serve, and the difference you can make with the resources of SERVPRO behind you. SERVPRO would love to have you join our team!

• Primary Role: Perform services as assigned, following SERVPRO production guidelines. Communicate with the customer to make sure that all needs are met. Support crew chief and other production personnel as needed. Clean and maintain vehicles, equipment, warehouse and office areas as needed.

• Results Expected: Production processes are performed according to guidelines and work orders. Communications to crew chief and customer are timely. Jobs are completed at or beyond customer expectations. Vehicles, equipment, and facilities remain clean, orderly, and working properly.

• We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

If you would like to apply to any of the open positions, please send your resume to


Check Your Connections!

1/11/2023 (Permalink)

A dryer fire at a family residence. A dryer fire at a family residence that we were called out to do clean-up for.

According to the U.S. Fire Administration

2,900 home clothes dryer fires are reported each year and cause an estimated 5 deaths, 100 injuries, and $35 million in property loss.

Failure to clean the dryer (34 percent) is the leading cause of home clothes dryer fires.

More home clothes dryer fires occur in the fall and winter months, peaking in January.

How to prevent a dryer fire:

This January, check your connections! Be sure your dryer vents are clean.

A few best practices are:

  • Clean your dryer vent EVERY TIME you use the dryer.
  • Clean your dryer vent ductwork every year. 
  • Have your dryer cleaned regularly by a professional, especially if it is taking longer than normal for clothes to dry.

What to expect after a dryer fire:

Smoke and soot are very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Jackson and DeKalb Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (256) 259-4333

Burst Sprinkler Line in Office Building

1/6/2023 (Permalink)

This flooded office building was caused by a frozen and then burst sprinkler line. This flooded office building was caused by a frozen and then burst sprinkler line during our December 2022/January 2023 winter freeze event.

During our recent major freeze, commercial properties were calling on us to come in and cleanup after burst sprinkler lines and pipe lines. A sprinkler line break in the foyer of this office caused the entire office to flood.

SERVPRO of Jackson and DeKalb Counties was called in to clean up the aftermath! With plastic ductwork set up throughout the office, we got the building tried and out back to 'pre-disaster event condition'.

Merry Christmas & Happy New Year from SERVPRO!

12/27/2022 (Permalink)

Winter Weather Warning! Winter Weather Warning - Call the restoration experts at SERVPRO if you have any Winter Weather Damage!

We hope you've had a very Merry Christmas and would like to wish you a Happy New Year!

With winter weather temps dropping over the past few days, here are a few tips for preparing for, what to do during, and what to do after freezing weather if you find yourself with frozen pipes.

If your home or business has been hit with severe weather damage, let the restoration experts at SERVPRO help make it 'like it never even happened.' 

Thank you First Responders!

11/23/2022 (Permalink)

A group of first responders and a SERVPRO rep. Cody Hubbard with SERVPRO of Jackson and Dekalb Counties visiting with a local fire department.

October 28th was First Responders day and our SERVPRO of Jackson and Dekalb Counties Rep Cody Hubbard went around to some of our local first responders with a few treats to thank them for all that they do for us. No matter what day it is, take some time to go thank a first responder. They put their lives on the line to keep us safe.

Congratulations to our Thankful Contest Winners!

11/23/2022 (Permalink)

Cody Hubbard and Tracy Furgerson of SERVPRO with contest winners. Cody Hubbard and Tracy Furgerson of SERVPRO delivering Thankful Baskets to our contest winners.

This week Cody Hubbard and Tracy Furgerson from SERVPRO of Jackson and Dekalb Counties were able to deliver our Thankful Baskets to our winners! Congrats again Rainsville Chamber of Commerce, Regina Payne, and Ashley Ortiz! Thank you everyone for participating in our contest this month. 

SERVPRO of Jackson and Dekalb Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Fort Payne, Scottsboro, and surrounding areas. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 256-259-4333

Residential Services

Whether your local home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. 

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or water damage to strike your local commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

When Storms or Floods hit, SERVPRO is ready!

10/5/2022 (Permalink)

Hurricane Ian aftermath in Naples, FL Our highly trained crews are ready to respond 24/7 to storm or flood damage.

SERVPRO of Jackson and Dekalb Counties specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of over 2,000 franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 706-866-5646

A Tale of Two Fungi: Mold vs. Mildew

7/11/2022 (Permalink)

black mold on a white wall and ceiling black mold on a white wall and ceiling with the SERVPRO logo over the top of the image

A Tale of Two Fungi: Mold vs. Mildew

Fungus is a natural part of our environment, but that doesn’t mean we want it in our homes or businesses. Two of the more common invasive fungi you may see are mold and mildew. Read on to learn how to spot the differences between the two so you’ll better understand how to address the cleanup.

  • Appearance – Mildew generally looks dry, speckled, or powdery and appears flat, while mold is described as raised, fuzzy or slimy. Mildew typically presents as a patch of white, gray, or black. Mold can be much more varied in color, looking green, blue, brown, black, yellow, or even red.
  • Smell – Both mold and mildew have similar odors, comparable to the smell of damp towels or rotting wood, but mold has a much more powerful odor, often described as foul or unpleasant. Because the smell of mold is so much stronger than the smell of mildew, you may smell mold even before you see it.
  • Location – Mildew grows only on item surfaces and typically grows outward, whereas mold burrows downward into floors and carpet, and upward into walls and ceilings.

Now that you’re able to differentiate between mold and mildew, it’s time to tackle the cleanup. Mildew spots can generally be managed with household cleaners. Look for bleach-based or ammonia-based cleaners but be sure never to mix the two as they create toxic fumes when combined. For small spots of mildew, an inexpensive 50/50 mix of white vinegar and water may be adequate. Mold, however, may require the hiring of an expert. The professionals at SERVPRO specialize in mold mitigation and can provide remediation and restoration to your home or business, as well as help you identify and eliminate the source of moisture causing the mold.

Here at SERVPRO we always want to help you put your best foot forward to avoid any fire, water, or mold damage. In the event that you do experience fire, water, or mold damage, we’re here to help! 

Give us a call for your quote today at 256-259-4333 From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for the years 2017 and 2018!